Scope of this policy

This privacy policy applies to personal information processed through Pad-Printers Service in relation to website visits, enquiries, quoting, order administration, artwork approval, production planning, packing and courier arrangements. It covers information provided by businesses, agencies, schools, event organisers and individual representatives acting for those organisations.

Where the law requires it, personal information is processed lawfully and in a reasonable manner that does not infringe privacy. Information is collected for specific business purposes connected to pad printing and related order handling, and it is not used for unrelated purposes without a lawful basis.

Information we collect

The information collected depends on the nature of your enquiry or order. In many cases, the information relates to a business contact person and the delivery details needed to complete branded promotional item work.

Name and surname of a contact person
Business, school or organisation name
Contact details submitted through our contact form
Delivery address and receiving details
Artwork files, logo files and branding instructions
Order records, approval notes and courier information

Limited technical information may also be collected when the website is used, such as browser details, device information, IP address and standard website usage records. This helps with site security, performance monitoring and record keeping.

How personal information is used

Personal information is used only where it is needed for a lawful business purpose connected to our services. This includes assessing an enquiry, preparing a quote, checking artwork suitability, arranging proofs or samples, processing an order, coordinating production and dispatching finished items to destinations in Gauteng and other provinces.

To communicate about an enquiry or order
To verify artwork, branding positions and print colours
To prepare internal job records and production instructions
To arrange packing, collection and courier delivery
To issue invoices, statements or related account documents
To maintain business records required by law

Information may also be used to protect legitimate business interests, such as preventing misuse of the website, managing disputes and enforcing terms that apply to an order.

Sharing and storage

Personal information is shared only where reasonably necessary to perform the service or where disclosure is required by law. This may include trusted service providers involved in website hosting, business administration, payment processing where applicable, courier transport and secure data storage. Those parties receive only the information needed for their function.

Information is stored in administrative systems and records used to manage enquiries and orders. Reasonable technical and organisational safeguards are applied to protect personal information against loss, unauthorised access, unlawful disclosure or damage. While no system can guarantee absolute security, appropriate steps are taken to reduce risk and to keep records controlled and limited to authorised use.

Retention and your rights

Personal information is retained only for as long as it is reasonably required for the purpose for which it was collected, or for longer where legal, tax, accounting or dispute related obligations make retention necessary. When information is no longer required, it is deleted, destroyed or de-identified where appropriate.

Under POPIA, you may have the right to request access to personal information held about you, to request correction of inaccurate information, or to object to certain processing where the law allows. You may also ask that records be deleted where there is no lawful ground to keep them. Requests can be submitted through our contact form so that the matter can be assessed against applicable legal duties and record keeping requirements.

Cookies, links and policy updates

This website may use cookies or similar technologies for essential site operation, security and basic usage analysis. Cookie settings can often be controlled through your browser, although disabling some functions may affect how the site performs.

If this website links to other websites, this policy applies only to Pad-Printers Service. External websites operate under their own terms and privacy practices.

This policy may be updated from time to time to reflect legal, operational or website changes. The current version published on this page will apply from the date it is posted.

For privacy related questions or requests, please use our contact form.